You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.
Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like the company to take
Dear Sir or Madam,
I am writing to formally report an issue with a vehicle I rented from your company.
On the 5th of March, I rented a sedan from your branch in downtown London. A few days into the rental period, I noticed that the air conditioning system had stopped functioning. Given that I rely on the car for long commutes, this issue has caused significant discomfort, especially in the current warm weather.
I immediately contacted your customer service department a week ago and was assured that the matter would be resolved promptly. However, despite my follow-up calls, no action has been taken, and I have received no updates regarding the repair.
As I have rented this vehicle with the expectation of a fully functional service, I kindly request that you either provide a replacement car with a working air conditioning system or arrange for immediate repairs. Additionally, I would appreciate a prompt response confirming the action your company will take.
I look forward to your swift resolution of this matter.
Yours faithfully,
Harpreet Singh
Band 9 Sample Answer